If you would like to make a formal complaint against a service we offer or a member of our staff please post your complaint along with any supporting evidence to our head office for the attention of Jason Long, Managing Director.

Northgate Web Ltd
1st Floor
32 Ropergate

We investigate every complaint thoroughly and will respond in writing within 14 days. Please obtain proof of postage for all correspondence.

To ensure all complaints are genuine please read our terms and conditions thoroughly. Any complaint that falls within our terms and conditions will not be responded to.