Major Outage (Outage)
Affecting System - | Priority - Critical
Unfortunately our data centre provider are currently experiencing an outage which is affecting all systems.
We own and operate all of our own hardware which is co-located in a dedicated rack at at our data centre provider HA Hosting.
As this is caused by their outage we unfortunately have to wait for updates and monitor their status page at www.hahosting.info
We apologise for the downtime - we hate downtime as much as anyone but rest assured they are working on this now and we dont expect the outage to last very long. We have had excellent uptime since we moved our hardware to HA Hosting but unfortunately these things do happen from time to time.
All customers can check their uptime from our Customer Portal by navigating to the Services page, click the hosting package or VPS server and then check the Monitoring tab - this data is pulled in live from Uptime Robot who we pay to do checks at 1 minute intervals on every single piece of hardware (firewall, switches, servers, VPS and backup servers) and while other providers wouldn't provide this information to customers as it highlights any downtime we are confident in our Data Centre provider and our infrastructure so have integrated this facility at no extra cost to our customers.
Once again we apologise and hopefully this will be resolved shortly.
Date - 08/06/2021 18:29
Last Updated - 08/06/2021 18:37