Intermittent connectivity to all services (cP (Resolved)

Affecting Server - cloud01.northgateweb.uk | Priority - Critical

Customers may have noticed intermittent connectivity to all services this evening. While our initial investigation pointed to a problem with connectivity at the Data Centre as the problem continued further investigation found the intermittent connectivity was being caused by a VPS server within our network making over 100mbps of outbound connections at intermittent intervals which saturated our current firewall that is provided as a managed service by our Data Centre provider HA Hosting - this caused intermittent connectivity to all services. We quickly identified and shutdown the VPS in question and notified the customer.

Unfortunately these things do happen from time to time, but we already have upgrades in progress that would prevent this type of problem in future. We are in the process of upgrading our whole network which includes a new shared server, a new VPS host, a new local backup server and replacing our current firewall with a Mikrotik RB3011 which has 1gbps throughput and would not be affected by the incident this evening.

More information on our network upgrades to follow in the next week or two! Unfortunately this will mean some planned downtime while we move the existing servers into the same rack as our new equipment at the data centre. With our current plans the downtime would be at 9am on a date which we will circulate well in advance for approximately 30 mins - 1hr.

Date - 13/10/2018 18:26 - 13/10/2018 21:00

Last Updated - 13/10/2018 20:35

cloud01.northgateweb.uk Outage (Resolved)

Affecting Server - cloud01.northgateweb.uk | Priority - Critical

We are aware of an issue with connectivity to cloud01.northgateweb.uk

The issue is with a network switch at the data centre and it being investigated with urgency.

There is no problem with the system itself, just the network connectivity so as soon as this is resolved service will resume.

Apologies for the inconvenience, we hate downtime as much as you.


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Update @ 15.01
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Full service is now restored. We apologise for the downtime caused by this outage.


Date - 18/06/2018 13:30

Last Updated - 18/06/2018 14:03

Intermittent outage (Resolved)

Affecting Server - Northgate Web Cloud Hosting | Priority - Critical

**UPDATE**

To all customers;

Unfortunately Northgate Web experienced a DDoS (Distributed Denial of Service) Attackwhich has been causing our shared platform to be intermittent since early Saturday morning. At 09:45am on Tuesday AM, we have the platform stabilised. The attack that we received was sent by a botnet2, causing the biggest attack that our data centre provider, Melbourne IT, have ever seen. 

The attack is still ongoing however we have now moved our shared platform to another data centre in Nottingham which has brought all sites and email accounts live again. We also now have additional DDoS protection for attacks of up to 1000GB/s. Please note, there was no security vulnerabilities in our systems and no sensitive information was lost or stolen.

We are still waiting on a full report from our data centre provider and once we have this we can share the details to explain the situation as much as possible. We are unsure if this was an attack towards Northgate Web or if this was an attack towards one of our customers, however with the sheer scale of the attack it is likely that the customer will have been threatened before the attack.

We now have our new platform live which is currently running faster on the whole. Thank you for your patience with the matter and we will continue to be as clear as possible with the issues that we have experienced over the last few days. 

If you have any questions or concerns before our full report, please do not hestitate to contact Jason on jason@northgateweb.uk, or Jordan on jordan@northgateweb.uk.

Thanks again,
Northgate Web

http://www.webopedia.com/TERM/D/DDoS_attack.html
http://searchsecurity.techtarget.com/definition/botnet

Date - 12/11/2016 20:45

Last Updated - 15/11/2016 12:06

Shared Cloud Issues (Resolved)

Affecting Server - Northgate Web Cloud Backup | Priority - High

Update 9.03am
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Full service is now restored on our shared cloud platform. The issue has been logged with Cloud Linux to ensure this type of issue does not arise in the future.

We apologise for any inconvenience caused by this.
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Update 8.20am
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We are currently experiencing downtime on our shared cloud platform. We are currently investigating the cause of this outage and will report back as soon as possible.

We apologise for the inconvenience.
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Date - 29/09/2016 07:17

Last Updated - 29/09/2016 08:05

Intermittent MySQL Issues (Resolved)

Affecting Server - Northgate Web Cloud Hosting | Priority - Critical

UPDATE (1.40am 22/03/2016): We are pleased to confirm that all outstanding issues with our shared hosting platform are now resolved. We apologise for any disruption to service.

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UPDATE (7.06pm 21/03/2016): While cPanel are working on bringing our systems back online we have created a secondary webmail system so customers are still able to use their email system. Please see www.northgateweb.uk/webmail

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UPDATE (4.29pm 21/03/2016): We now have the software provider cPanel working on the shared platform to try and stabalise the system.

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We are currently experiencing intermittent issues with our shared cloud hosting. The issue lies with a customers accout running MySQL queries that are causing the MySQL service to hang.

We are monitoring the systems closely to determine which customers account is causing the issues and expect normal service to resume shortly. During this period you may receive intermittend database connectivity issues.

We apologise for the inconvenience caused.

Thanks

Jason

Date - 21/03/2016 16:00

Last Updated - 22/03/2016 01:42